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Automated collections software for payment plan management and debt recovery management

debt-recovery-management-software

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Banking, Lending, Debt and Insolvency, Debt Purchase, Telecoms and Utilities, Retail, Mail Order, Government

AryzaCollect – automating the collections and payment restructuring process

Debt recovery management software for consumers

Aryza Collect automates the management of payment breaks, the repayment journey and customer collections. The debt recovery software offers a simple user interface, completed by the consumer, to gain a clear understanding of their income, outgoings and credit commitments, along with ongoing affordability and vulnerability.

By streamlining the data collection process, consumers (or businesses) and lenders can view accurate and verifiable information. Aryza Collect automatically provides outcomes to the customer, tailored to their individual needs. The tool can be ‘white-labelled’ and branded to you, becoming an extension of your product offering. Complex rules are also configurable within the system allowing you to define affordability, disposable income, and expected consumer contributions.

Aryza Collect for consumers

 

Corporate collections and recovery support

Technology is a huge opportunity to increase the efficiency of a business – we estimate 70% of call centre time could be reduced through digitalisation. Our customers have found using Aryza Collect has resulted in a reduction of call centre time by around 5000 hours within the first 6 weeks of operation.

Aryza Collect allows you to manage defaulting customers sensitively through an automated series of communications, gathering information on affordability and signposting them to an appropriate outcome. The system can automate payment plans, payment breaks, collections and provides an assisted version so your agents can get involved when they need to.

Aryza Collect for commercial customers

Supporting consumers in financial difficulty

A simple user interface for consumers that helps you gain a clear understanding of their income, outgoings, credit commitments, ongoing affordability and vulnerability, without the need for contact centre agents.

Consumer benefits

Aryza Collect is a more efficient way to automate the support of your customers in difficult times.

The software was created in conjunction with some of the biggest global brands to establish an award winning solution to the management of payment plans, defaulting accounts and collections activity.

 

A unique view of affordability
By collating information provided by the consumer and the lender, along with open banking data and credit reference information, Aryza Collect creates a unique view of a consumer’s financial position.


Customisable journey
The system can run a range of collection and repayment strategies across multiple products – allowing different rules and outcomes to be applied to each one, before configuring the outcomes to align with the lender’s business objectives.

Secure customer access
Customers can access a dashboard that includes details of their repayment plan, opportunities to switch and save on bills, and a handy benefit checker designed to find opportunities to increase disposable income.
Simple configuration
Set up the software to meet your requirements and align with your business’s strategic approach and brand needs, including customised messaging, branding and your own tone of voice.
Customer self serve
Aryza Collect allows customers to easily review their own financial situation on a mobile, tablet or desktop.
A speedy overview
A quick way to explore affordability and vulnerability, and get the best outcomes for everyone.
Mirror your existing processes
Aryza Collect gets to the outcome quicker, for the sophisticated rules are simple to configure within the system, defining your own affordability, disposable income, and expected consumer contributions.
Quick to build with minimal integration
Speed-to-market is a priority, this software is quickly implemented with minimal input needed from internal IT.
B2B or B2C
Aryza Collect can be tailored to match your requirements whether your customers are businesses or consumers.
Commercial benefits

Empowering commercial collections and recovery professionals

 

Automate your existing collections process
Collections journey remains entirely in your control.

Cost saving – reduce headcount
Reduction in the requirement for collections staff.

Improved engagement
High rate of engagement with customers compared to traditional collections methods.
Self-service available
Customers able to self-serve at a time they want and using their preferred device.
Tool for your agents
Agent interface allows an assisted journey if required.
Multiple customer choices
Aryza Collect presents the most appropriate outcomes to your customers, allowing you to present repayment plans, recovery and collections strategies within the same interface.

Help your customers move towards a brighter financial future with Aryza products.

Aryza Collect provides a new way of interacting with customers in an engaging and sensitive way.

65-80%

of customers on the Aryza Collect journey, have gone on to set up affordable payment plans

30%

typical engagement rate of customers with more than 2 payments down

70%

of call centre time can be reduced using our platform

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